FAQ

How can I track my order?

Once shipped, the customer receives an e-mail on the registered e-mail address containing the courier company name and tracking number.
Or maybe you can simply go to the “Track now” option available on our website.

I missed the delivery of my order today so what can I do now?

Kindly contact the courier which is used for the delivery and they will reschedule the delivery for you.

Is warranty applicable to products I buy on ErmanTools.com?

All products bought on ErmanTools.com come with a manufacturer warranty. You can check with the manuals provided with the product or the following page: Tools Warranty

What is the procedure to return a product ?

The customer should follow the below-mentioned steps in order to return any item.

  • Customer should intimate us through call/email within 30 days of receiving the order. Customer has to make sure that
    • A. The product is unused. Not even once
    • B. Brand packaging should remain intact.
    • C. Invoice should be available
    • D. All the tags/labels should be available

To start a return, contact us via the contact form.